Can customers send detailed special orders like cake flavours and sizes?

Yes. Customers reply in their own words and the full order is captured against their name, so flavour, size and collection notes stay attached to the right person.

Is private ordering better than a group for a bakery?

Usually, yes. Pre-orders are personal and detailed, so private (DM) mode keeps each one tidy and confidential — but you can run a group too for standing weekly orders.

🍞For bakeries & delis

A WhatsApp pre-order system for bakeries & delis

Cakes, koeksisters, fresh bread and platters all need ordering ahead. GroupOrder Bot lets customers place pre-orders on WhatsApp and keeps every one of them on a tidy list — so your baking schedule is set before the oven goes on.

The problem with pre-orders over WhatsApp

Special orders arrive scattered across chats — a birthday cake here, a dozen rolls there, a platter for Saturday. Details like flavour, size and collection time get buried, and a missed pre-order means a disappointed customer and wasted ingredients.

How GroupOrder Bot fixes it

Share your price list and let customers DM your bot with their pre-order, or collect standing orders in a group. Each order is captured with the customer's details and appears on your dashboard, so you can plan baking quantities and collection times from one list — and export it to CSV for the week.

Every pre-order captured with the customer's details
Plan baking quantities from one clean list
Private DM ordering — no order lost in a noisy group
Export the week's orders to CSV

Example: a deli's weekend pre-orders

Through the week customers DM the bot for Saturday: three cakes, ten dozen rolls and two platters. The owner sees every pre-order on the dashboard with who ordered what, plans the bake, and exports the list so the team knows exactly what to prep Friday night.

Group or private ordering?

Private ordering suits bakeries best — each customer DMs their pre-order one-on-one, with full detail and privacy. See how it works for the full setup.

Questions from bakeries & delis

Can customers send detailed special orders like cake flavours and sizes?: Yes. Customers reply in their own words and the full order is captured against their name, so flavour, size and collection notes stay attached to the right person.
Is private ordering better than a group for a bakery?: Usually, yes. Pre-orders are personal and detailed, so private (DM) mode keeps each one tidy and confidential — but you can run a group too for standing weekly orders.

Try it with your bakeries & deli

Set up in 2 minutes. 30-day free trial, no card required.

Start for free

See pricing or the FAQ.

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